How to Treat Users
Since you people are not likely to read a comment (since my blog unfortunately doesn’t attract many…) I am “promoting” a comment to a post, because you need to see how one company–Laszlo Systems–handles feedback from users (in this case about the LaszloMail beta.
(Emphasis added)
Benjamin Shine [of LaszloSystems} says in a blog comment:
November 12th, 2005 at 10:27 am“Sarah” is Sarah Allen, the director of the applications group at Laszlo. She’s a coder, a project manager, technical lead, UI designer, all of those things. She has superpowers, basically.
As for responding to your feedback: the entire development team is reading the feedback. That’s the take-away message for me from HCI research and the XP movement: to write quality software, listen to the users. We want to write quality software, so we’re listening.
Personally, I want to please. It’s all an emotional transaction for me, so I’m spending my weekend working on things the users want… and I had ice cream for breakfast.
November 12th, 2005 at 4:26 pm
It’s always nice to know that there are REAL people behind the products and software we use, and it’s especially nice to know that it’s okay to have ice cream for breakfast (occasionally). ;-)
Thanks for promoting this comment as I definately would have missed it.
January 13th, 2006 at 2:22 pm
[...] Many of you have been sending in loads of great feedback on Laszlo Mail. Along with the many compliments, feature requests and the odd bug, which we greatly appreciate, we have been consistently asked to increase the mailbox limit – well we listened. You now have mailbox capacity of 250MB instead of 10MB. Enjoy! [...]