Cloudy Thinking

JIRA is a bug tracking, issue tracking, and project management application, one of several products from Atlassian. I love what they say about customer support:

[tease]

What does Legendary Service really mean to us?

We are passionate, enthusiastic and obsessed with providing a legendary service experience to our clients. In today’s insanely competitive marketplace, we realise that our fanaticism to listen to and support client needs is our key differentiating factor.

Legendary Service is not just a marketing slogan to us, it goes beyond mere customer satisfaction. To us it means striving to exceed customer expectations, creating total satisfaction and ‘wowing the customer’. The greatest proportion of our new clients come as referrals from existing clients, which is something very pleasing to us.

As a customer-focused business, client happiness is our number one key success factor. Quite simply, we cannot exist without our customers — the greatest core asset our company has is its customer relationships.

This entry was posted on Wednesday, January 23rd, 2008 at 9:06 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.