Cox Cable — easy upgrade to 16Mbps broadband download speed, only $53/mo.
A friend writes: “the cable guys (in this case Cox Cable) make it SO easy to upgrade your broandband connection, once you wade through 3 levels of voice prompts.”
Cox: “Hi my name is Tim, how can I help you?”
Me: “I want to upgrade my data service to Premium tier.”
Cox: “Let me check your account…ok, I see you have discounted Internet now as part of a bundle, so your monthly
charge for Internet will go from $16 to $53…that’s quite a jump, are you sure you want to do that?”
Me: “Yes please.”
Cox: “OK, there will be a three minute service outage while I re-provision your modem.”
Me: “And what should the speed be afterward?”
Cox: “Somewhere between 14 to 16Mbps downloads and 1 to 2Mbps uploads.”
Me: “OK, thanks.”
My wife just verified our new download speed: 18Mbps per speakeasy.net/speedtest